Refund policy

Refunds are possible within 7 days after payment.

Refunds only possible for tests if the sample was not dispatched/received for processing (original lab forms and unused kits will need to be returned to the clinic at the expense of the customer). If the sample was sent/received in the lab no refunds are possible.

Refund of appointment fee is possible only if the cancellation notice was given at least 48h prior to the appointment time.

There is an administrative fee of £15 applied to all refunds.

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